What gets deleted

When you delete your account, we permanently remove:

• Your name, email, phone number, and profile information
• Your child profile(s), date of birth, and household details
• All questionnaire responses
• Your full sleep log history (sleep entries, awakenings, comments)
• Sleep plans generated for you
• Feedback messages exchanged with your consultant
• Push notification tokens

This deletion is permanent and irreversible. We do not keep a backup, and we cannot restore your data later.

What we retain, and why

For legal and audit-trail reasons (HIPAA-style privacy compliance), we retain a minimal record showing that an account existed and was deleted, for up to 7 years. This record contains no personal information about you or your child, only a deletion timestamp and an anonymized account reference.

How to delete your account, Option 1: In the SleepWiz app (recommended)

• Sign in to SleepWiz on your phone or at https://app.sleep-wiz.com
• Open Account Settings
• Scroll to Delete Account
• Confirm by typing your email address
• Tap "Delete my account"

Deletion takes effect immediately.

How to delete your account, Option 2: By email

If you have lost access to your account and cannot sign in, email us at support@sleep-wiz.com with the subject "Account deletion request". Please include the email address you used to register so we can locate your account. We will verify your identity, delete the account within 30 days, and confirm by email when it is done.